The Certification is maintained for a period of 3 years under the following conditions.
- The Surveillance Audits are conducted as planned and the client has demonstrated that it continues to satisfy the requirements of the management system standard as confirmed by the Organisation.
- All the non-conformance raised during previous surveillance are closed within the time frame agreed and correction and corrective actions for the non conformities raised during the current audit are identified and accepted by the Organisation as per conditions specified in section 2.5 of this agreement.
- The Internal Audit and the management reviews are conducted as scheduled and there are no issues pending.
The client shall maintain suitable records of customer complaints and keep the records of investigation and remedial actions taken with respect to such complaints for verification by the Organisation auditors.
- All outstanding dues to the Organisation are paid.